Customer picked up wrong order

If Customer picked up wrong order, follow the steps below.

  1. Sign in and navigate to your account dashboard.
  2. Click on Orders tab.
  3. Depending on how long ago the issue occurred, you will be able to choose a corrective action from the options provided.

If you need further assistance, contact us.

Customer did not pickup order

If Customer did not pickup order, follow the steps below.

  1. Sign in and navigate to your account dashboard.
  2. Click on Orders tab.
  3. Depending on how long ago the issue occurred, you will be able to choose a corrective action from the options provided.

If you need further assistance, contact us.

Affiliate did not pickup order

If Affiliate did not pickup order, follow the steps below.

  1. Sign in and navigate to your account dashboard.
  2. Click on Orders tab.
  3. Depending on how long ago the issue occurred, you will be able to choose a corrective action from the options provided.

If you need further assistance, contact us.

Order was charged incorrectly

If an order was charged incorrectly, follow the steps below.

  1. Sign in and navigate to your account dashboard.
  2. Click on Orders tab.
  3. Depending on how long ago the order was placed, you will be able to choose a corrective action from the options provided.

If you need further assistance, contact us.

Affiliate picked up wrong order

If Affiliate picked up wrong order, follow the steps below.

  1. Sign in and navigate to your account dashboard.
  2. Click on Orders tab.
  3. Depending on how long ago the issue occurred, you will be able to choose a corrective action from the options provided.

If you need further assistance, contact us.

Item missing from order

If item is missing from order, follow the steps below.

  1. Sign in and navigate to your account dashboard.
  2. Click on Orders tab.
  3. Depending on how long ago the order was placed, you will be able to choose a corrective action from the options provided.

If you need further assistance, contact us.

Are tips included in the order total?

No, tips are not included in the order total.

After the order is delivered, a message will be sent to the Customer requesting a rating with the option to give a tip.

Please encourage our hard working Affiliates and be generous!

Is there a minimum order amount?

Generally, there is no minimum order amount.

However, a Vendor may set a minimum order amount for free pickup and delivery. In that case, a Customer will be given the option to add additional items to meet the minimum amount or elect to pay the pickup and delivery fee.

Can I order from multiple vendors?

Yes. When you order from multiple vendors, your order will be grouped into sub orders by vendor. If any of the vendors requires a minimum order amount for free pickup and delivery, you will be given the option to add additional items to meet the minimum amount or elect to pay the pickup and delivery fee for that vendor.

How do I cancel an order?

To cancel an order, follow the steps below.

  1. Sign in and navigate to your account dashboard.
  2. Click on Orders tab.
  3. Depending on how long ago the order was placed, you will be able to choose a corrective action from the options provided.

If you need further assistance, contact us.

How long is delivery time?

Delivery time varies by location and by time of day. However, you will be notified when your order is ready or when it is picked up.

You will also be notified if there is an unusual delay with your order preparation or delivery.